Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times We currently ship to the United States.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | Calculated at checkout |
Please note: Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, or events outside our control.
Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 3-5 business days for tracking information to update.
Customs & Import Duties NexDrop ships internationally. Any customs fees, import duties, or taxes imposed by your country are the responsibility of the customer. We are not responsible for delays caused by customs processing.
Lost or Delayed Packages If your package has not arrived within 20 business days, please contact us at [YOUR EMAIL] and we will investigate the matter with the carrier.
Contact Us For any shipping-related questions, please contact us at support.nexdrop@gmail.com
NexDrop 20-30 Tai Chung Kiu Road, Sha Tin, Hong Kong +852 5119 6533